Terms & Conditions

Welcome to viwajie. These Terms and Conditions outline the rules and regulations for the use of our website and services.

1. Acceptance of Terms

By accessing this website and using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website.

2. Use of Website

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website.

3. Products and Ordering

All candle orders placed via this website are subject to product availability and acceptance by viwajie. We reserve the right to refuse or cancel any orders for reasons including but not limited to product or service availability, errors in description or pricing, or suspected fraudulent activity.

4. Custom Orders

Custom candle orders require detailed specifications provided by you. We will strive to match your specifications as accurately as possible. Due to the handcrafted nature of our products, slight variations may occur and are not considered defects.

5. Pricing and Payment

All prices are listed in the currency specified on our website and are subject to change without notice. Payments must be made in full at the time of ordering. We accept all payment methods displayed on the checkout page.

6. Shipping and Delivery

We endeavor to deliver products within the timeframes specified on the website. However, delivery times are estimates and not guaranteed. Risk of loss transfers to you upon delivery of the goods to the carrier.

7. Returns and Refunds

Returns and refunds are subject to our Return Policy. If you wish to return a product, please contact our customer service within 30 days of receipt to initiate the process. Custom or personalized candles are non-refundable unless they are defective or damaged on arrival.

8. Intellectual Property

All intellectual property rights including trademarks, logos, product designs, text, images, and software on this website are owned by viwajie or its licensors. You may not reproduce, distribute, modify, or create derivative works without express permission.

9. Limitation of Liability

viwajie shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, our products or services.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of those changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws applicable in the Netherlands, and any disputes relating to these terms are subject to the exclusive jurisdiction of the courts in Amsterdam.